Recommendations FAQ

How do you collect recommendations?

When a job is posted, consumers can leave a recommendation on a business with which they have been connected. We also have a team dedicated to following up with consumers to collect recommendations for your page. They call up consumers on behalf of you and ask them about their experience and whether they would recommend you to another user.

We collect hundreds of recommendations daily from consumers who are very happy with the businesses we have connected them with and want to share their experience.

Every recommendation on the site has been validated before it was published to your page. We do this because recommendations only have value to consumers if the consumer can trust that every recommendation is from a real person about a real job. By verifying that what is written was what happened in real life, we ensure a level playing field for businesses where everybody is being compared based on genuine information.

 

How do you verify recommendations?

Every recommendation that is posted on your profile is manually checked by one of the team.

The team also follow up with consumers to ensure that they left the recommendation and confirm that the job actually happened, sometimes we will even ask for an invoice to validate this.

It may seem a bit overkill but it is very important that our recommendations are valid so other consumers can trust the recommendations they read on hipages.com.au.

 

What if the client doesn’t have the time to write a recommendation or forgets all about it?

No problems, our team is here to follow up. Login into your hipages account and let us know who we should be following up on by requesting a recommendation.

 

How can I get more recommendations?

For all the jobs that you claim through the site, we already follow up with these people to gather a recommendation on your business. If there is someone specific you want us to follow up on, you can login into your account, and “request a recommendation” for the specific jobs you would like us to follow up on.

For any jobs not obtained through hipages, if you  give us their name and number we can call them to get the recommendation for you.

How can I request a recommendation?

Below is a step by step video on how to request a recommendation online – alternatively you can send an email through to support with details of the client and the job to [email protected]

 

How do I request a recommendation through the app?

At the moment, this functionality doesn’t exist – but we are working on it. To request a recommendation you must login to your account on site which can be accessed on a mobile device.

Can I also use recommendations from work that has NOT come through hipages?

Yes. This is possible and the same review process applies to such recommendations. This ensures the legitimacy of the recommendation. Email the details of the client and the job to [email protected] and one of our team will follow up.

 

What do you do with negative feedback?

Negative reviews are currently not shown on your profile page. However, we take them very seriously, any negative review is investigated by one of our compliance team. Action may be taken against any business who consistently receives complaints from consumers.

Can I change a recommendation someone has written about me?

All recommendations are reviewed and checked for credibility by the compliance team before they are published on our site. This helps to control any negative feedback and ensure it is dealt in a manner that does not cause unnecessary slander to a business. If you feel that a recommendation on your page does not reflect positively on your business do not hesitate to contact our Compliance Team who are more than happy to review the recommendation with you.

 

How do recommendations help me win more jobs

Your past recommendations are examples of the work that you have done well. These speak for the quality of your business and your work. When comparing different businesses, we have found that consumers tend to go with the business who has positive recommendations about their work.

The recommendation also add fresh and relevant content to your profile page.